Guest Service Coordinator
Great customer service is an art and we are seeking artists.
The goal at Lavish Salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness to people's needs while multi-tasking, than you may be the perfect fit for Lavish.
How you are wired:
- Team Oriented - You want to be part of a team of extraordinary people. You desire to grow, to learn from those around you and to help those who can learn from you.
- Likability - You have a positive outlook on life. You genuinely want to make a positive influence on people around you. You make people laugh or aren't afraid to laugh at yourself!
- Coachable - You aren't afraid to take constructive criticism. You look at ongoing education as a bonus, not a burden. You strive to make your life better in every aspect and desire to learn from those around you.
- Character - You've demonstrated integrity over the course of your life in your words, your relationships and your actions.
What you will do:
- Treat guests with unparalleled courtesy
- Attend to guests every need
- Educate guests on Lavish services and Aveda products
- Efficiently check guests in and out
- Speak to guests on the phone with courtesy and knowledge, scheduling appointments
- Pre-booking guests
- Use our Point of Sale software to check guests out
- Maintain a balanced cash drawer
- Maintain a clean and organized facility
- Assist in every aspect of salon daily activity
What success looks like:
- Happy, satisfied and well educated customers
- Meeting and/or exceeding service - retail - retention goals
- You are a person your team knows they can count on
- Your work area is in constant pristine condition
- Cash drawers / Daily reports are balanced
- Full or Part time availability (20-40 hours a week)
- Evening and weekend availability
- Ability to stand for long periods of time
- Proficient in Apple software
If this describes you, then let's start the journey to see if Lavish Salon is the place for your career to find it's full potential.
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